Louisville Inflatables

Questions & Answers

1. When is payment due?
A 25% non-refundable deposit is due at time of booking. The remaining balance is due at the time of the event, unless other arrangements are made PRIOR to event.

2. What form of payments do you take?
We take Mastercard, Visa, Discover, cash, checks and money orders. We charge a 40.00 return check charge on all returned checks.

3. What do I need to due if my group is tax exempt?
You must provide a signed copy of your tax exempt certificate either with your deposit, or at the time of final payment. Sales tax will not be refunded after the payment is made.

4. What do you do in case of bad weather?
We make every attempt to get your event in. Sometimes this could mean waiting a few extra minutes to see if the weather is going to pass. We can operate in most all weather, but CANNOT operate during rain. We will however, try to wait it out if possible. Weather related cancellations are made by Louisville Inflatables ON THE EVENT DATE.

5. Do you require power?
Louisville Inflatables requires power for each item. Power is the customer's responsibility. We provide the needed cords for running power to equipment (100 foot max.) We do rent generators for your convenience should you need them.

6. How soon should I book my event?
We will take bookings up to but no more than one year in advance. We recommend booking as soon as you know for sure what you want and when you want it.

7. How soon do I need to call to cancel any part or all of my event?
We require a 2 week notice. Failure to give a 2 week notice could result in full payment due. Once you book your event with us, it is considered booked even if you fail to return your contract and deposit. Failure to return your contract and deposit, could result in an additional charge of 100.00. Please return all contracts and deposit within the 15 days as required.

8. What happens to my deposit if I cancel?
You have up to 3 months to use it for another party. If you fail to book another event within in the 1 year, you will forfeit your deposit.

9. Can we use your information located on your web site to promote our event?
Yes.. Any event you have booked with us, we will give you the rights to use any information of our web site to help promote your event. This includes but not limited to, descriptions of items, pictures, forms and anything else we can help you with. If you need better quality graphics, please contact the office so that we can email you a higher resolution graphic image. This right is only extended to those that schedule events with us and any use outside this scope will be looked upon as a copyright violation.